Communication is key!

Orchard Joinery Simplifies Communications with Microsoft 365 Exchange.

Meet Orchard Joinery

Orchard Joinery is a family-owned business that has been creating custom kitchens, bathrooms, windows, doors, stairs, and furniture for over 20 years. However, their customer communications were inefficient, leading to missed messages and unhappy customers. With all company emails coming into one address, the office manager had to manually sift through them daily to ensure all communications were addressed.

Aiming for Change

To solve this issue, Orchard Joinery contacted their local IT Alliance member for a free consultation. Together, they developed a solution using Microsoft 365's business-grade email facility - Exchange Online. The goal was to split and redirect emails to the correct staff for efficient and accurate action and response.

The IT Alliance member created a list of new email addresses required, then set up Microsoft 365 with new email addresses. Once everything was ready, they switched emails to the new system and provided on-site training for staff to ensure a smooth transition. The email system now has custom access settings, and the manager can access all accounts if necessary.

The End Result

The new system streamlined communication for both customers and staff, with easy-to-use mail access and clear email allocation. The office manager no longer has to sift through numerous emails to find the right recipient.

David, from Orchard Joinery, expressed his satisfaction with the result and the changeover process. He praised the IT Alliance member for their ability to translate complex IT information into easy-to-understand applications.

This case study demonstrates the benefits of Microsoft 365 Exchange for improving internal and external communications and efficiency. With the right IT support, any business can simplify their communications and increase productivity.

If you are ready to empower your business with Microsoft Products like these, click here to contact us - CT Business Solutions | Hamilton | Morrinsville | Matamata-Piako | North Waikato

IT Alliance Members:

CT Business Solutions | Hamilton | Morrinsville | Matamata-Piako | North Waikato
Ultra IT | Northland | Kerikeri | Whangarei
IT Live | Auckland
Technology Partners | Tauranga
Vision Lab | Te Puke
AdvancedIT | Rotorua | South Waikato
BlackSANZ | New Plymouth | Taranaki
GTB | Wellington | Kapiti
Decision1 IT Solutions | Dunedin | Otago
IT Centre | Wanaka | South Otago
Voicecom | Invercargill | Southland

Related Services:
Managed Services
Cloud Computing Services
Video Conferencing



This Article is about: Simplified Communications using Microsoft 365 | Author: Mark Ternent | GTB IT Solutions | Last Updated 18/05/2023



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