How a Managed Service provider can help your business

How a Managed Service provider can help your business

What is a Managed Service Provider (MSP)?

In the world of IT, we love to use fancy jargon. One term that you may have heard is "Managed Service Provider" or MSP. In a nutshell, an MSP is your outsourced IT department. They provide proactive IT support, detecting most issues long before they become a problem. Their mission is to protect your business from costly downtime and ensure that your business continues seamlessly.

What is the difference between an MSP and a break-fix IT company?
A break-fix IT company is like the ambulance at the bottom of the hill. You call them when something breaks, and they come and fix it. But they don't offer any proactive support or preventative security measures. An MSP, on the other hand, is a long-term partner for your business. They take the time to understand your entire IT infrastructure and your business goals. They then work with you to develop a plan to keep your systems running smoothly and securely.

What are the top advantages of using an MSP?
There are many advantages to using an MSP, but here are a few of the biggest:

They become an IT partner to your business: An MSP doesn't just fix your IT problems when they happen. They become a true partner, working with you to understand your business goals and develop a plan to achieve them.
They provide proactive IT support: MSPs don't wait for things to break before they fix them. They use a variety of tools and techniques to monitor your IT infrastructure and identify potential problems before they cause downtime.
They have a deep understanding of your IT needs: Because MSPs work with a variety of businesses, they have a deep understanding of the different IT challenges that businesses face. They can use this knowledge to help you develop a solution that is tailored to your specific needs.
They can save you money: By outsourcing your IT management to an MSP, you can free up your internal resources to focus on your core business activities. You can also save money on the cost of hiring and training IT staff.

If you're looking for a way to improve your IT security and reliability, an MSP is a great option. They can provide you with the proactive support and expertise you need to keep your business running smoothly.

Here are some real-life examples of businesses that have made the switch to an MSP:

A small business owner was struggling to keep up with the IT needs of his growing company. He decided to hire an MSP, and within a few months, he had peace of mind knowing that his IT was being taken care of.
A non-profit organization was having trouble keeping up with the latest security threats. They hired an MSP, and the MSP was able to implement a number of security measures that helped to protect the organisation's data.
A large corporation was experiencing frequent IT outages. They hired an MSP, and the MSP was able to identify and fix the underlying problems that were causing the outages.
If you're considering hiring an MSP, be sure to do your research and choose a company that has a good reputation and the experience to meet your needs.

What does an MSP actually do?
Here are some of the key services that an MSP can provide for your business:
Remote monitoring: A MSP can remotely monitor your IT infrastructure 24/7, so they can quickly identify and resolve any potential problems before they cause downtime.
Security: A MSP can help you to implement and maintain a comprehensive security program to protect your data and systems from cyberattacks.
Hardware optimisation: A MSP can help you to optimize your hardware usage and ensure that you have the right devices for your needs.
Strategic advice: An MSP can provide you with strategic advice on how to use technology to improve your business operations.
Regular reviews: A MSP can schedule regular reviews of your IT infrastructure to ensure that it is properly maintained and configured.
Business continuity and disaster recovery: An MSP can help you to develop and implement a business continuity and disaster recovery plan to protect your business from unexpected events.

Conclusion: By outsourcing your IT management to an MSP, you can free up your internal resources to focus on your core business activities and improve your IT security and reliability.

So what do you do now?
Now that you have an overview of what an MSP is and how they can help your business, the next step is to reach out to your IT Alliance member to discuss your specific needs. Many of our members tailor packages to suit your business requirements. Please feel free to reach out here Contact-Us CT Business Solutions for further advice.

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This article was co-authored by several of our IT Alliance colleagues in conjunction with MPRE Marketing.

IT Alliance Members:
CT Business Solutions | Hamilton | Morrinsville | North Waikato
Ultra IT | Northland | Kerikeri | Whangarei
IT Live | Auckland
Technology Partners | Tauranga
Vision Lab | Te Puke
AdvancedIT | Rotorua | South Waikato
BlackSANZ | New Plymouth | Taranaki
GTB | Wellington | Kapiti
Decision1 IT Solutions | Dunedin
IT Centre | Wanaka | South Otago
Voicecom | Invercargill | Southland

This Article is about: How a Managed Service provider can help your business | Author: IT Alliance | CT Business Solutions | Last Updated 08/07/2023

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