IT Support, Services and Solutions for Business

As a business owner or manager, you understand the pivotal role that technology plays in today's fast-paced, interconnected world. In order to ensure the smooth operation and profitability of your company, productivity and data security are paramount.

Our team of dedicated professionals is here to offer comprehensive IT services and support, helping you streamline your operations, reduce stress, and fortify your IT systems against cyber threats. We take a proactive approach to managing your technology infrastructure, ensuring that your systems are always up-to-date, optimised, and secure. Please view some of the services we have listed below.

Improve your business communications with an affordable modern VOIP phone system. From micro businesses through to call centres we have a VOIP solution suitable for your business.

What is VOIP?

VOIP stands for Voice over Internet Protocol. It is a technology that allows you to make and receive phone calls using the internet instead of a traditional landline. VOIP phone systems offer a number of benefits over traditional landlines, including:

  • Lower costs: VOIP phone systems can save businesses money on their monthly phone bills. This is because VOIP phone systems use the internet to transmit calls, which is typically much cheaper than using a traditional Telco landline.
  • Greater Flexibility: VOIP phone systems can be used from anywhere with an internet connection, giving your employees the freedom to work from home or from other locations. This is a great benefit for businesses that have employees who travel frequently or who work remotely.
  • Enhanced Features VOIP phone systems offer a number of enhanced features, such as call forwarding, call recording, call analytics, voicemail, conference calling, smartphone app, and much more. These features can help you improve your business communication and productivity.

How does VOIP work?

VOIP phone systems work by converting your voice into digital data that can be transmitted over the internet. When you make a call, your voice is converted into digital data and sent to the recipient's phone system. The recipient's phone system then converts the digital data back into sound so that they can hear you.

CT's Cloudphone VOIP system is easily expanded to include.
  1. Video Conferencing
  2. Microsoft Teams Calling
  3. Zoom Rooms
  4. Portable Wireless and DECT IP Phones
  5. Softphones
  6. Wireless and Bluetooth Headsets

So why not try our CT cloudphone for FREE?

We will set you up with our CT Cloudphone Hosted PBX, risk-free for one month with access to all features. During this free trial of a usage-based plan of your choice, you will be able to call up to 1000 local / national minutes for free.

During this trial you will receive a Cloud PBX and two IP Phones, and you will be assigned you own free local number for use during this period.

All features will be unlocked so you can judge for yourself just how good these systems now are. You have nothing to lose.

You may be surprised just how much we can save you!!

If you are interested in learning how your organisation can take advantage of our FREE voip phone solution offer; or to trade in your old system, cut your monthly phone bill expenses and increase employee productivity, then give us a call on either (07 850 5742 or 09 527 3302) or email Chris Ede using this link or use the "FREE, no obligation IT assessment" button at the foot of this page.

More About our CT CloudPhone System

Hosted PBX As a leading nz voip provider we prefer to use the Cloud to host our PBX phone systems. On-Premise solutions are available, however they are subject to the reliance on a single piece of hardware that could easily fail. Businesses these days rely on high availabilty, hence our preference for a Cloud PBX.

User Equipment Deskphones, Softphones, Wireless portable phones, DECT phones, Door Phones and even SmartPhones can all become part of your Cloudphone system. We provide brands such as Fanvil, Yeastar, Flying Voice, Jabra to name but a few of the many brands available.

What is needed for VOIP?

1 - A reliable internet connection.
2 - A scoping session with your VOIP provider, to determine the network situation, types of phones required, phone numbers and existing providers account details of your account etc.

What are the likely capital costs of VOIP?

1 - The cloud PBX, SIP services etc are all paid as a monthly subscription plan. So expensed as Opex.
2 - Initial setup costs technical labour etc will depend on the volume of users and configuration requirements. So needs to be quoted.
3 - User Equipment - Deskphones range from $60 to $750 each depending on needs. We would think an average of $130 is appropriate. Wireless portables are circa $160. and DECT is circa $330 for the first phone (with base) and then around $150 each for the next 4.(the base can handle 5 phones)
4 - User equipment is able to be leased if required
5 - After the scoping session we would draw up an exact quote for the costs and if required the leasing options.

How to Move to VOIP?

1 - Choose your provider - CT Business Solutions OR let some large Telco's super Salesman (complete with white shoes and gold bling) talk you into something more expensive than it needs to be?
2 - Choose your contract term - Monthly with CT Business Solutions OR let "Mr Bling" (above) sign you up for 24 months, with savage break costs if you decide you dont like them anymore?
3 - Evaluate your current phone system - What do you need to keep and what would you like to improve. What do you want to happen when the phone rings. This is a very important part of the discussion we need to have to get things underway.
4 - Port your phone numbers - Don't worry as we will do this for you. We do need a few days notice.
5 - Install the new system - Don't worry as we will do this for you.

Acronym Glossary
Just in case you wanted to know what some of these common VOIP acronyms actually stand for and mean:

ACD | Automatic Call Distributor is a telecommunications system that distributes incoming calls to agents in a call center. ACDs are used to improve the efficiency of call centers by routing calls to the most appropriate agent, based on factors such as the agent's availability, skill set, and language proficiency.

ATA | Analog Telephone Adapter: A device that allows you to connect an analog telephone to a VoIP network.

CCaaS | Cloud Contact Centre as a Service is a cloud-based contact center solution that provides businesses with the tools they need to manage customer interactions. CCaaS solutions typically include features such as: Inbound/Outbound Calling, Chat, Email, Social Media And Analytics.

CCBX | Cloud Communications Broker Exchange is a type of business that provides businesses with access to a variety of contact center services from different providers. CCBX providers typically offer a variety of features and benefits.

CCS | Call Centre Software refers to the software used by a contact center, such as call center software, chat software, email software, and social media software.

CTI | Computer Telephony Integration is a technology that integrates telephone systems with computers. CTI allows users to control their telephones from their computers, and to access and use information from their computers while they are on the phone.

DECT | Digital Enhanced Cordless Telecommunications is a digital wireless technology that is used for cordless phones, baby monitors, and other devices. DECT was first developed in the early 1990s by the European Telecommunications Standards Institute (ETSI).

DID | Direct Inward Dailing is a service that allows businesses to receive calls directly from the public switched telephone network (PSTN). With DID, businesses can have multiple phone numbers that ring in the same office, even if they only have one phone line. This can be helpful for businesses that want to have a separate number for each department or location.

EHS | Enhanced Hold System is a technology that helps businesses improve the customer experience by providing customers with a more personalized and interactive hold experience. EHS systems typically offer a variety of features, including: Music and Meaasges, Call Back, Chat, Self-Service

FXS | Foreign Exchange Subscriber is a type of port on a telephone system that provides dial tone, battery current, and ring voltage to devices such as analog phones, fax machines, and modems. FXS ports are typically used to connect a telephone system to the public switched telephone network (PSTN).

H.264 | A video codec that is commonly used for VoIP is a standard for video compression that is used in a wide variety of applications, including streaming video, video conferencing, and VoIP. H.264 is known for its high compression efficiency, which means that it can deliver high-quality video with a relatively small file size. This makes it ideal for VoIP, where bandwidth is often limited.

H.323 | A set of international standards for audio, video, and data communications over packet-switched networks was developed by the International Telecommunication Union (ITU-T) and is one of the most widely used standards for VoIP (Voice over Internet Protocol).

IVR | Interactive Voice Response is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. IVR systems are used in a wide variety of applications

PBX | Private Branch Exchange is a telephone system that is used by businesses to provide internal and external communications. PBX systems typically have a number of features that are not available on traditional landlines, such as call forwarding, voicemail, and conferencing.

POTS | Plain Old Telephone Service is a traditional landline telephone service that uses copper wires to connect the phone to the telephone network. POTS is/was the most common type of telephone service in the world and is used by businesses and homes. The first description of POTS was in 1940 by Dr. Arthur C. Guyton. However, it wasn't until the 1950s that POTS became widely available. POTS has been the most common type of telephone service in the world since then.

QoS | Quality of Service is the ability to provide different levels of service to different types of traffic on a network. QoS is important for businesses and organizations that need to ensure that their critical applications and services are always available and perform well.

SBC | Session Border Controller is a network element that is used to control and manage voice and multimedia sessions across IP networks. SBCs are used to provide a variety of services

SIP | Session Initiation Protocol is a signaling protocol that is used to initiate, manage, and terminate multimedia sessions over IP networks. SIP is the most widely used signaling protocol for Voice over IP (VoIP) and is also used for other types of multimedia sessions, such as video conferencing and instant messaging.

UC | Unified Communications is a set of technologies that integrate voice, video, instant messaging, and other communication services into a single platform. UC can be used to improve communication and collaboration within an organization, and to provide a more seamless user experience.

UCaaS | Unified Communications as a Service is a cloud-based communication solution that provides businesses with a single platform for voice, video, messaging, and collaboration. UCaaS offers a number of benefits over traditional on-premises communication solutions,

VC | Video Conferencing is a technology that allows two or more people to have a live, interactive video and audio conversation over a network. VC can be used for a variety of purposes, including: Business Meetings, Training, Collaboration, Socialising.

A remote support user using a softphone and wireless headset.

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